Shipping and Returns

Drew Estate Cigars on Display

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Have another question not covered here? Shoot us an email, we'd love to hear from you.

How Does Shipping Work At Cigars City?

Shipping shouldn't cause headaches! After all, you're not cigar shopping because you want another errand or chore, right? We do everything we can to make your cigar delivery as easy as possible.  Cigars ship in sealed containers from the manufacturer - unless you are ordering single cigars. Lighters / torches ship without butane or any other flammable fuel to meet the shipping requirements of USPS and UPS.

Here is the shipping policy summed up:

  1. You must be of legal age to purchase all tobacco products at Cigars City. If you're too young to purchase, please don't illegally order as it will just cause headaches for you.
  2. Most orders placed by 12:30 p.m. on a business day (Monday - Friday, non-holiday) will leave the warehouse that same day. (About 85% of our orders leave Knoxville the same day the order is placed. It's not perfect but we're getting there).

How Does Cigars City Ship Cigars?

Currently, we trust USPS Priority Mail to ship all cigars, humidors and accessories. Most orders ship from our Knoxville, Tennessee warehouse. We offer a flat-rate of $5.95 for all orders within the continental United States. Everything more than $99 ships for free!

Where Does CigarsCity.com Ship To?

We're happy to ship cigars just about anywhere. Currently, we have easy solutions for Americans living in all 50 states, cigar lovers in Ireland, the United Kingdom, Canada, Norway, Luxembourg, Sweden, France, Australia, Italy and Qatar. If you live in another country and would like to place an order, please email us and let us know where you live and what you'd like to order. We'll prepare a custom quote. Please keep in mind, your country may require you pay a tax or tariff in order for the cigars to clear customs. This is generally based on the recipient's country and does not apply in all cases. We apologize in advance, international shipping can be quite expensive with many orders running $35-$40 to ship from our humidor in Tennessee to Europe.

When Will I Get My Order?

That depends on your location in the U.S. Most of the Eastern Seaboard can expect their orders within three days of the order leaving the warehouse. Generally speaking, if you live in a metropolitan area, you'll receive your cigars two to three days after ordering. If you live in a rural area, it'll be three to four days from the day you order. Check out the Transit Map below for a fairly accurate estimate of when you should get your order. While the United States Postal Service doesn't guarantee delivery times with Priority Mail service, we've found 3-4 days to be a safe bet for delivery.

Shipping times from Cigars City
 

What if I Order the Wrong Cigars - Can I Return Them?

Of course, we're out to make your cigar shopping and cigar smoking experience as enjoyable as possible. We accept returns for all unopened cigars so long as they are returned within two weeks of the purchase date. If, on the rare occasion you receive cigars that are not what you ordered as described on this site, we'll pay the cost to get them back. If you order the wrong product and it is properly described on the Cigars City website, we do ask that you pay the return shipping and we will refund your purchase price (we don't refund the original shipping charge of $5.95 since we're unable to recoup that expense once we send your order out). Seems fair, right?

 

I Need to Return Cigars - How Do I Do It?

Sorry to hear about the trouble! To start the return process, please head to our returns page.