INTERNATIONAL SHIPPING
Once your credit card has been charged and your order has been shipped, the following policies apply:
Every order we ship is double checked by our staff before it is packed. However, once a package leaves the US with an international destination we can no longer be held responsible if something happens to it, you assume all the risk. You, the customer, accept all responsibility for your package once it arrives in your country. This includes the actual delivery to your location. We're sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any credit card charges relating to your package. In most cases we will have proof that it arrived in your country and will keep a copy for our records.
CigarsCity.com will not be held responsible for any foreign fees, import fees, excise taxes, or duties incurred, and said fees will be the sole responsibility of the purchaser. In addition, any packages confiscated, destroyed, or held by customs, is also the responsibility of the customer.
If any International order that was paid for by a credit card is contested by the customer, we will forward a copy of this policy directly to the credit card company along with a copy of the invoice and shipping documentation.
CigarsCity.com reserves the right to reship or refund any orders which are returned to our facility. A 15% restocking fee will be charged for refunds and outgoing postage costs will not be refunded.
By completing the check-out process you are agreeing to abide by these Policies.
DOMESTIC SHIPPING
NOTE: Due to regulations administered in Maine, Utah, South Dakota, Hawaii, and Washington, we unfortunately can't ship any pipe tobacco or cigars to those states; however, we can still ship pipes and accessories.
Shipping in the USA is $11.99 for orders up to $99 and FREE for any order over that amount. Most orders will ship via the USPS.
We adhere to a VERY STRICT privacy policy, and under no circumstances will any names on our mailing list be sold or used for ANY purpose other than to inform our customers about changes on this site.
You must be over 21 to order tobacco from this website.
